What are the responsibilities and job description for the Exp Tech Supp Professional position at Honeywell?
The Experienced Technical Support Professional is responsible for providing technical support resolutions as well as accurate, timely referral information to our customers on our Alerton support line. This position is critical to the growth of business for Alerton and the individual who is filling this role must go above and beyond to help differentiate Alerton from its competition. Customer Support - Provide pre-sale/post sale troubleshooting and routine application assistance.
Key Responsibilities
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
- Provides support to customers/users where the product is highly technical or sophisticated in nature.
- Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.
- Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.
- Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
The annual base salary range for this position is $65,500 - $81,900. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
You Must Have
- Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
- Strong technical knowledge and understanding of Building Automation systems.
We Value
- Associate's degree - Computer Sciences, Electronics Technology or related.
- Minimum of 2 years of experience in the building controls industry (HVAC, BAS)
- BACnet, ModBus, LON protocols
- Strong knowledge of using Wireshark for packet analysis and firewalls.
- Experience with Alerton products or similar Building Automation solutions
- Minimum of 2 years of experience with Niagara Framework
- Tridium Niagara AX or N4 Certification (preferred)
- Experience in installing, commissioning, servicing, and troubleshooting building controls products
- Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred)
- Understanding of virtualization technologies (Microsoft & VMWare) (preferred)
- Understanding of Direct Digital Controls (DDC) Programming (preferred)
- Excellent customer service skills
- Excellent communication skills - written and verbal
- Strong Microsoft Office skills
Additional Information
- JOB ID: HRD255866
- Category: Customer Experience
- Location: 1405 Xenium Lane N, Suite 230B,Plymouth,Minnesota,55441,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Salary : $65,500 - $81,900
