What are the responsibilities and job description for the Fire Alarm (GAMEWELL) Tech Support Specialist position at honeywell?
As a Fire Alarm (GAMEWELL) Tech Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our fire customers in the Building Automation (BA) business unit, with a focus on the Notifier brand. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the seamless operation of our products and solutions. Your expertise and problem-solving skills will be instrumental in maintaining customer satisfaction and driving the success of our BA business.
In this role, you will impact the efficiency and effectiveness of our customers' building systems, ensuring their safety, energy efficiency, and productivity. You will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional customer support.
KEY RESPONSIBILITIES:
- Provide technical support to customers, troubleshooting and resolving complex issues.
- Collaborate with cross-functional teams to address customer inquiries and escalations.
- Document and track customer interactions and solutions in our support system.
- Identify and communicate customer feedback for product improvement.
- Stay up-to-date with product knowledge and industry trends to provide accurate and timely support.
The annual base salary range for this position is $46,000 - $57,550. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Salary : $46,000 - $57,550
