What are the responsibilities and job description for the Fire Alarm Technician position at Honeywell?
Job Summary
This Fire Alarm Tech Support Specialist role involves providing technical support to customers in the Building Automation business unit. Your responsibilities will include troubleshooting and resolving complex technical issues, collaborating with cross-functional teams, and ensuring seamless operation of our products and solutions.
Duties and Responsibilities
Your duties will include:
- Providing technical support to customers, troubleshooting and resolving complex issues.
- Collaborating with cross-functional teams to address customer inquiries and escalations.
- Documenting and tracking customer interactions and solutions in our support system.
- Identifying and communicating customer feedback for product improvement.
You will also have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional customer support.
Qualifications
To succeed in this role, you will need:
- Experience in technical support or a related role.
- Experience in fire alarm industry.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
We value certifications in relevant technologies, degree or certificate in a technical field, and NICET Certification.
