What are the responsibilities and job description for the Meter Support Engineer - electrical position at honeywell?
Raleigh, NC
Are you a creative technical problem solver? Are you driven to fix what’s not working or make things work better? If so, our team members are transforming how we support our customers, and we want to include you on the journey.
Be part of a team that supports, configures, and fixes advanced, electric, “smart” meters, firmware, and large-scale, metering software systems within Honeywell’s Smart Energy business. You will be an integral team member that works to keep our many utility customer’s critical metering systems operational and working efficiently. You will also diagnose issues and deliver creative solutions to complex technical problems to achieve high levels of customer happiness.
KEY RESPONSIBILITIES
· Technical customer support via web portal, phone, and email
· Diagnose complex software, hardware, and firmware problems or configuration issues
· Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
· Work with Engineering to seek out problems, drive solutions, and improvements back into products
· Document common solutions, procedures, tips, and tricks in Knowledge Base articles
US Person Requirement:
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization
Are you a creative technical problem solver? Are you driven to fix what’s not working or make things work better? If so, our team members are transforming how we support our customers, and we want to include you on the journey.
Be part of a team that supports, configures, and fixes advanced, electric, “smart” meters, firmware, and large-scale, metering software systems within Honeywell’s Smart Energy business. You will be an integral team member that works to keep our many utility customer’s critical metering systems operational and working efficiently. You will also diagnose issues and deliver creative solutions to complex technical problems to achieve high levels of customer happiness.
KEY RESPONSIBILITIES
· Technical customer support via web portal, phone, and email
· Diagnose complex software, hardware, and firmware problems or configuration issues
· Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
· Work with Engineering to seek out problems, drive solutions, and improvements back into products
· Document common solutions, procedures, tips, and tricks in Knowledge Base articles
US Person Requirement:
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization
