What are the responsibilities and job description for the Network Engineer Application Support position at honeywell?
The Network Engineer Application Support role is responsible for providing technical support to new and existing Honeywell Voice Solutions partners and customers. An advanced understanding of networking fundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) and familiarity with wireless networking is crucial. Ability to troubleshoot routine and non-routine network performance issues at all 7 layers of the OSI model will help with your success. Exceptional performance in this role has a history of career advancement opportunities within technical support, services, or other departments within Honeywell.
Key Responsibilities
- Provide prompt and courteous Tier 2 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction.
- Troubleshoots and supports wireless connectivity within a variety of environments, such as distribution centers, warehouses, and retail.
- Provide consultation for solution upgrades as well as occasionally performing upgrade services.
- Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality.
- Analyze and clarify customer queries through troubleshooting, researching, and recreating of issues.
- Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and determining the appropriate solution or next steps.
- Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment.
- Travel to customer sites, as needed, up to 10%.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
