What are the responsibilities and job description for the Senior Customer Experience Training Specialist (Training Coordinator) position at honeywell?
Training Coordinator--Customer Training Program
Pittsford, NY
#Hybrid after first 90 days
This position does not require someone with training experience. The opportunity is for a Coordinator for Administrative Duties
As a Training Coordinator here at Honeywell, you will play a crucial role in coordinating and managing the customer training program for Access Solutions. Your expertise in training coordination and program management will be instrumental in ensuring the successful delivery of training programs to our customers. You will work closely with cross-functional teams to coordinate training sessions. Your strong organizational and communication skills will enable you to effectively manage training schedules, track training progress, and provide support to trainers and trainees. By ensuring the smooth execution of the customer training program, you will contribute to enhancing customer satisfaction and driving business growth.
You will report directly to our Training Manager, and you’ll work out of our Pittsford, NY location on a hybrid work schedule.
We are seeking a dynamic and detail-oriented Training Coordinator to join our team. The ideal candidate will be responsible for managing the administrative aspects of our customer training programs. This role requires excellent organizational skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently in a fast-paced, changing environment.
Key Responsibilities:
- Manage Training Enrollment: Oversee the enrollment process for training programs, ensuring all customer registrations are accurately recorded and processed.
- Confirm Training Sessions: Send out confirmation emails and reminders to customers regarding their training sessions.
- Handle Billing: Manage billing processes related to training programs, including invoicing and payment tracking.
- Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering support related to training programs.
- Coordinate Logistics: Ensure all logistical details for training sessions are managed, including venue arrangements, equipment setup, and material distribution.
- Maintain Records: Keep detailed records of training sessions, customer participation, and feedback.
- Collaborate with Teams: Work closely with other departments to ensure training programs run smoothly and meet customer needs.
- Adaptability: Demonstrate flexibility and adaptability in a dynamic environment, responding effectively to changing priorities and customer needs.
The annual base salary or/ hourly pay range for this position is $47,2000 - $64,200. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing
solutions side-by-side with dedicated experts in their fields, Honeywell
employees are eligible for a comprehensive benefits package. This package
includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,
Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid
Time Off (for vacation, personal business, sick time, and parental leave), and
12 Paid Holidays. For more information visit: benefits@honeywell.com
Salary : $64,200 - $472,000
