What are the responsibilities and job description for the Senior Customer Program Management Professional position at honeywell?
As a Senior Customer Experience Program Management Professional here at Honeywell, you will play a crucial role in driving the successful execution of customer experience programs and initiatives. You will be accountable for guiding cross-functional teams, managing project timelines and deliverables, and ensuring the overall success of customer experience projects. You will report directly to our Senior Project Manager and you'll work out of our corporate office in Salem, OR on a hybrid work schedule. In this role, you will have a significant impact on enhancing the overall customer experience, driving customer satisfaction, and fostering a customer-centric culture within the organization.
KEY RESPONSIBILITIES
- Guide and manage multiple customer projects and initiatives simultaneously, from initiation to completion, ensuring successful execution and delivery for our Passport line of products
- Work with cross-functional teams to define project objectives, scope, and deliverables
- Develop and maintain project plans, timelines, and budgets
- Monitor and track project progress, identifying and addressing any issues or risk
- Create program specifications, standard work documentation and processes, and training material where applicable
- Coordinate and facilitate project meetings, ensuring effective communication and collaboration among team members
- Provide regular updates and reports to senior management on the status and impact of customer experience projects
- Train new employees on project steps and requirements
- Drive continuous improvement by analyzing customer feedback and data, identifying areas for enhancement, and implementing appropriate actions
BENEFITS OF WORKING FOR HONEYWELL
Benefits – Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan/Retirement Benefits (as per regional policy)
Career Growth
Professional Development
