What are the responsibilities and job description for the Sr Customer Quality Engineer position at honeywell?
In this role, you will partner with customers, understand their voice and impact the quality and reliability of our products and processes, ensuring that they meet or exceed customer expectations. You will collaborate with cross-functional teams, including engineering, manufacturing, and supply chain, to drive quality improvements and implement best practices. You will be a change agent in driving a customer-centric and quality culture within the cross-functional teams.
- Interact with customers and drive continuous improvement initiatives to enhance customer experience for Honeywell product, services and projects
- Implement customer analytics for strategic customer accounts for proactive and preventive customer issues
- Lead root cause analysis and corrective action processes for customer escalations to address rapid resolution and systematic improvement to failure modes
- Collaborate with cross-functional teams globally to drive quality improvements and implement best practices focused on customer experience
- Develop and maintain customer quality processes, metrics and reports to track performance and identify areas for improvement
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental
leave), and 12 Paid Holidays.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
US Persons Requirement
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Citizen, U.S. permanent resident, or have asylum or refugee status in the U.S
