What are the responsibilities and job description for the Sr Software Engineer - C ++, C# and SQL position at honeywell?
THIS IS AN ONSITE ROLE IN PITTSFORD, NY. NO RELOCATION OFFERED.
LenelS2 is a leading provider of innovative security technology solutions that deliver superior access control and video monitoring products. We are seeking a customer-focused Platinum Support Sustaining Engineer to join our growing post-sales technical support team in Pittsford, NY.
Job Description:
The Platinum Support Sustaining Engineer is responsible for troubleshooting, root cause identification, problem resolution, and maintenance of Windows-based software solutions that will shape the future of the security industry. This includes working with the latest technologies and on exciting applications like biometrics, smart cards, access control, ID management and digital video.
The successful candidate will join the Technical Support Department (TSG) and work closely with Engineering teams to support and maintain our flagship security product, with a focus on our Platinum Support customers. This role requires expertise in software troubleshooting and physical security domains to address complex and business-critical support cases. Responsibilities include developing software fixes for escalated issues, managing technical troubleshooting, and facilitating problem resolution activities.
Approximately 20% of the candidate's time will be dedicated to directly supporting a specific customer, including custom integrations, participating in customer calls, and presenting technical solutions and status updates. The remaining time will focus on sustaining engineering tasks, primarily for Platinum Support customers.
The position currently reports to the US Director of Technical Support, and you’ll work out of our Pittsford, NY location Onsite for first 3 months and later Hybrid.
The annual base salary range for this position is $86,400 - $108,200. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending and offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Key Responsibilities:
- Participate in the maintenance of an existing product
- Effectively communicate and collaborate with local and international teams
- Analyze and resolve complex software problems from field deployments
- Design, prototyping and implementation of new solutions
- Workload estimation and risk assessment
- Utilize the latest C / C# techniques in code development
- Utilize the latest tools & techniques in software debugging and troubleshooting
- Work closely with members of Technical Support, Engineering, Quality Assurance, Product Management, VARs and end users as may be necessary
Salary : $86,400 - $108,200
