What are the responsibilities and job description for the Sr Technical Support Specialist position at Honeywell?
As a Sr Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to our customers. Your expertise and guidance will be instrumental in managing a team of support specialists, collaborating with cross-functional teams, and developing processes to improve facilitation efficiency and effectiveness. You will report directly to our Technical Support Manager, and you’ll work out of our Mason, OH location on an on-site work schedule. In this role, you will impact the successful completion of projects, enhance efficiency, and contribute to the continuous improvement of processes.
KEY RESPONSIBILITIES
Provide technical support and guidance to customers
Support parts team handling customer calls to research parts, quality defects for parts and set up shipping and returns.
Work with cross-functional teams to address technical demand and resolve issues
Develop and implement processes and procedures to improve facilitation efficiency and effectiveness
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
3 years of experience in technical support experience
Experience with researching answers to assist customers, setting up shipping and returns of parts / products.
Strong problem-solving and decision-making skills
Excellent communication and people-oriented skills
WE VALUE
Associate’s or Bachelor's degree in Engineering or a related field
Strong management and team management skills
Ability to prioritize and manage multiple projects and tasks
Customer-focused mindset and ability to build strong relationships
Continuous improvement mindset and ability to drive process enhancements
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq : HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
