What are the responsibilities and job description for the Tech Support Specialist - Data Entry Specialist position at honeywell?
As a Tech Support Specialist - Data Entry Specialist here at Honeywell, you will play a crucial role in providing technical support and data entry services to our customers. Your expertise and attention to detail will be instrumental in ensuring the accuracy and efficiency of our data entry processes. You will report directly to our Tech Support Manager, and you'll work out of our Independence, OH location on a hybrid work schedule.
In this role, you will impact the quality and reliability of our data by ensuring accurate and timely entry of detailed information related to the processing of parts and labor post installation for building management systems. You will provide technical support to customers, troubleshooting issues and providing solutions to ensure their satisfaction.
KEY RESPONSIBILTIES
Quality Control: Parts and Field Service Orders
- Confirm orders match customer assets and identify commonly used parts.
- Ensure and identify correct shipping locations.
- Use skill matrix and logistical data to provide the best solutions for customer needs.
- Report on KPIs related to quality standards and team performance.
ETA of Parts and Field Service Requests
- Report parts arrival estimates through SAP.
- Communicate field service arrival expectations to leadership and customers.
- Provide procurement options for third-party parts to meet customer expectations and KPIs.
- Notify internal stakeholders and external customers upon completion using compliant systems.
Invoice Completion
- Manage data for customer invoices.
- Ensure field service contractors submit necessary documentation for invoice processing.
- Provide completion notes with customer purchase order numbers.
Purchase Request and Purchase Orders Processing
- Process purchase requests and orders according to compliance standards.
- Handle urgent PO requests for software parts to meet customer expectations.
- Confirm NTE amounts match upon completion of field service and part orders.
- Communicate high-priority order needs to leadership.
Data Availability in Systems
- Collaborate with global teams to maintain data on part numbers and pricing for proposals.
- Ensure opportunities are displayed correctly in SMS for revenue tracking.
- Continuously improve data reviews to ensure accuracy in SAP and SMS.
The application period is estimated to be 40 days from the job posting date, but this may change based on business needs and candidate availability.
