What are the responsibilities and job description for the Tech Support Specialist position at honeywell?
As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to our customers in the Building Automation (BA) business unit. Your expertise and problem-solving skills will be instrumental in ensuring the seamless operation of our building control and optimization systems. You will report directly to our Support Manager and you'll work out of our Salem, OR location on an onsite work schedule.
In this role, you will impact the efficiency and effectiveness of our customers' building systems by providing timely and accurate technical support. You will collaborate with cross-functional teams to troubleshoot and resolve complex issues, ensuring the uninterrupted flow of information and the optimal performance of our products. Your dedication to excellent customer service and your ability to adapt to changing technology will contribute to the success of our customers and the growth of our business.
KEY RESPONSIBILITIES
- Provide technical support and guidance to customers in troubleshooting and resolving issues with building control and optimization systems.
- Collaborate with cross-functional teams to address complex technical challenges and provide valuable feedback for product improvement.
- Document and maintain knowledge base articles and resources to enhance the customer support process.
- Analyze customer support metrics to identify trends and recommend process enhancements.
- Stay up-to-date with industry trends and best practices in building automation technology.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
