What are the responsibilities and job description for the Customer Experience Specialist position at honeywell2-pilot?
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.
The successful candidate will be scheduling installations, service escalations and quality assurance inspections for our field team, for a utility demand response (DR) program. Excellent customer service aptitude and telephone experience/skills are a must. You must be able to read map software and schedule the appointments efficiently, to minimize inspector travel time. You’ll need proficiency in Office software and need to be self-motivated; able to work independently, meet deadlines and commitments.
· Able to work 100% remote, Monday thru Friday from 8am to 5pm
Key Responsibilities
· Scheduling field work for multiple technicians
· Heavy telephone contact with both customers and our field inspectors
· Daily administrative Support
· Data Entry
