What are the responsibilities and job description for the Fire Alarm Lead Field Tech - Rapid City SD position at honeywell2-pilot?
The future is what you make it. Work location is out of Ellsworth AFB in Rapid City, SD. Relocation Allowance Provided.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Under general direction, perform preventive maintenance, repair, installation, and replacement of Fire Alarm Systems. Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assist with technical development for others. Ensures work is being performed in compliance with state, local and federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation.
How You Will Do It
- Adheres to all Honeywell and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on work sites.
- Recognized as a Leader by peers, while being a coach and mentor within the branch.
- Escalation points on technical issues and provides on-the-job training for other technicians.
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
- Escalation points from the branch to the technical resource team for critical issues.
- Viewed as an expert in given field by both employees and customers.
- Assists management with assuring proper field operational disciplines of other Technicians are followed.
- Regularly provides input on development and training needs.
- Assists in developing quotes and estimates for identified work and submits to the Customer, Manager or Customer Service Agent, as appropriate.
- ·Assists with the identification of material needs required for install delivery.
- Assists the Project Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
- Communicates with customer upon arrival and before leaving the work site.
- Ensures high levels of customer satisfaction.
- Meets regularly with customer to become familiar with operating problems.
- Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
- Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
- Provides consultant level services for customers related to building system and enhancements.
- Ensures ultimate customer satisfaction levels with assigned customers.
- Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
- Completes all training and certifications as required by the industry.
Work location is out of Ellsworth AFB in Rapid City, SD.
