What are the responsibilities and job description for the HVAC/ Automation Field Service Technician position at honeywell2-pilot?
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As a Field Service Technician, you will support the on-site installation, servicing, and repair processes of complex equipment and systems in the greater Boston area. You typically work under direct supervision and may work without supervision. You will follow detailed work instruction and escalate any discrepancies in customer requirements, blueprints, or work instructions. You will identify, escalate, and explore opportunities to improve the installation or repair procedures. You will escalate any administrative difficulties relating to delivery and installation of proper equipment. You will support the training of the customer on proper usage for complex systems.
Key Responsibilities
Technical and Job-Related Responsibilities
- Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
- Complete documentation of all work done, including all readings, offsets, etc.
- Perform system backups, install appropriate updates and patches
- Maintain customer system documentation with any configuration or model changes.
- Respond to emergency service calls as required
- Keep abreast of changes and new developments in product and preventive maintenance techniques
- Availability for and performance of duties outside of normal working hours as required
Customer Management
- Promote, build, and maintain good customer relations
- Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
- Demonstrate system and provide training to customers as required
- Be aware of service contract scope of service, equipment coverages, and requirements
Health and Safety
- Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
Administrative Responsibilities
- Be responsible for Honeywell’s assets such as tools, software, and site database
- Keep documentation and paperwork up to date
Other Requirements
- Security and other clearances as required by client
- Ability to travel throughout the service area with occasional overnight stays
- The successful candidate must have a driving record acceptable to Honeywell
