Customer Service Representative/Teller - BEAR LAKE

Customer Service Representative (CSR)

Location: Bear Lake
Status: Full-Time

About Honor Bank:
Honor Bank is a community-focused institution dedicated to building strong relationships with our customers and communities. We are committed to delivering world-class service and innovative banking solutions while fostering a positive, supportive workplace for our team members.

Job Overview:

Are you passionate about delivering exceptional customer service and building strong client relationships? Honor Bank is seeking an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our team. As a CSR, you will be the first point of contact for our customers, assisting them with their financial needs, educating them on our products and services, and providing a personalized banking experience.

If you’re a team player with strong communication skills, a knack for problem-solving, and a desire to grow with an organization that values its employees, we want to hear from you!

Key Responsibilities:

Customer Service and Sales:

• Greet and assist customers in a courteous, professional manner via in-person, phone, email, or drive-thru interactions.
• Provide solutions to customer concerns by analyzing their needs and offering the best options.
• Educate customers on Honor Bank’s products and services and make referrals to appropriate team members or departments.
• Drive sales through excellent service and meet referral and sales goals.

Operational Support:

• Process a variety of financial transactions accurately and efficiently while adhering to bank policies and procedures.
• Maintain confidentiality, accuracy, and compliance with banking regulations (BSA, CIP, OFAC, etc.).
• Balance cash drawers, ATMs, and vaults; order and manage branch supplies.

Administrative Duties:

• Create and format letters, memos, and other professional documents as needed.
• Address correction emails for un-postables, chargebacks, and cash items within the same business day (goal: before 10/11 a.m.).
• Proactively maintain the branch email inbox and respond to communications promptly.

Flexibility and Travel:

• Travel to other branches as needed to provide support due to scheduled PTO or unexpected staffing needs.

What We’re Looking For:

• A customer-focused individual with strong communication and interpersonal skills.
• A detail-oriented team player with excellent organizational abilities.
• Proficiency with computers and office equipment.
• Knowledge of banking policies and procedures is a plus but not required.
• Flexibility to travel and support other branches as needed.

Why Join Honor Bank?

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• A positive, community-focused work environment where you can make a difference.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Prescription drug insurance
• Retirement plan
• Vision insurance
• Volunteer time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Due to the nature of working in finance, Honor Bank performs both Federal/State background screenings and Credit Employment Screenings. Would you like to discuss either of these with Human Resources?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Cash Handling: 1 year (Required)
• using computers regularly: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Bear Lake, MI 49614: Relocate before starting work (Required)

Work Location: In person

Salary : $17