What are the responsibilities and job description for the Customer Service Representative/Teller - TC Union Street position at Honor Bank?
Customer Service Representative (CSR)
Location: Traverse City - Union Street Branch (Corner of Union Street * 8th Street)
Status: Full-Time
About Honor Bank:
Honor Bank is a community-focused institution dedicated to building strong relationships with our customers and communities. We are committed to delivering world-class service and innovative banking solutions while fostering a positive, supportive workplace for our team members.
Job Overview:
Are you passionate about delivering exceptional customer service and building strong client relationships? Honor Bank is seeking an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our team. As a CSR, you will be the first point of contact for our customers, assisting them with their financial needs, educating them on our products and services, and providing a personalized banking experience.
If you’re a team player with strong communication skills, a knack for problem-solving, and a desire to grow with an organization that values its employees, we want to hear from you!
Key Responsibilities:
Customer Service and Sales:
- Greet and assist customers in a courteous, professional manner via in-person, phone, email, or drive-thru interactions.
- Provide solutions to customer concerns by analyzing their needs and offering the best options.
- Educate customers on Honor Bank’s products and services and make referrals to appropriate team members or departments.
- Drive sales through excellent service and meet referral and sales goals.
Operational Support:
- Process a variety of financial transactions accurately and efficiently while adhering to bank policies and procedures.
- Maintain confidentiality, accuracy, and compliance with banking regulations (BSA, CIP, OFAC, etc.).
- Balance cash drawers, ATMs, and vaults; order and manage branch supplies.
Administrative Duties:
- Create and format letters, memos, and other professional documents as needed.
- Address correction emails for un-postables, chargebacks, and cash items within the same business day (goal: before 10/11 a.m.).
- Proactively maintain the branch email inbox and respond to communications promptly.
Flexibility and Travel:
- Travel to other branches as needed to provide support due to scheduled PTO or unexpected staffing needs.
What We’re Looking For:
- A customer-focused individual with strong communication and interpersonal skills.
- A detail-oriented team player with excellent organizational abilities.
- Proficiency with computers and office equipment.
- Knowledge of banking policies and procedures is a plus but not required.
- Flexibility to travel and support other branches as needed.
Why Join Honor Bank?
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- A positive, community-focused work environment where you can make a difference.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Application Question(s):
- Honor Bank does run both a Federal/State background check as well as a credit employment screening due to the nature of our organization. Do you have concerns with these checks that you would like to discuss with Human Resources?
Experience:
- Cash Handling: 1 year (Required)
- Financial Institution: 1 year (Preferred)
- Customer Service: 1 year (Required)
Ability to Relocate:
- Traverse City, MI 49684: Relocate before starting work (Required)
Work Location: In person
Salary : $17