What are the responsibilities and job description for the Client Success Specialist position at Honore Consultants?
We are seeking a passionate and proactive Client Success Specialist to join our team. In this role, you will be the primary point of contact for our clients, ensuring they feel valued and supported throughout their journey with us. Your main focus will be on client retention, engagement, and helping them achieve their financial goals.
Key Responsibilities:
- Conduct monthly check-in calls with clients to discuss progress, address concerns, and provide ongoing support. - Build and maintain strong relationships with clients, serving as their trusted advisor and resource. - Understand each client’s unique goals and create tailored action plans to help them achieve those goals. - Monitor client progress and provide encouragement, motivation, and solutions to overcome any obstacles. - Collaborate with the internal team to ensure clients receive timely updates and necessary resources. - Track and report on client engagement and success metrics to identify areas for improvement. - Facilitate educational sessions or workshops to enhance clients’ understanding of credit, funding, and financial management. - Address any client inquiries or issues promptly and professionally, ensuring a high level of customer satisfaction.
Qualifications:
- Strong communication and interpersonal skills, with a knack for building rapport. - Experience in customer service, client relations, or a similar role. - Knowledge of credit repair, business funding, and financial services is a plus. - Problem-solving skills and the ability to think critically to address client needs. - A genuine passion for helping others achieve their financial goals. - Self-motivated and organized, with the ability to manage multiple clients effectively.
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- New Orleans, LA 70127 (Required)
Ability to Relocate:
- New Orleans, LA 70127: Relocate before starting work (Required)
Work Location: In person
Salary : $13