Demo

Call Center Representative_EXP

HonorVet Technologies
Bloomfield, CT Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/3/2025

Call Center Representative

Location- 212 WEST NEWBERRY RD BLOOMFIELD 06002 CT United States NSP - BLOOMFIELD CT

Duration- 5 months

Shift Timings- standard shift

Pay rate- $19.00 / hr

Job Description

  • Candidate must demonstrate a strong familiarity with Microsoft Office / Teams and significant Windows utilization, all other basic application familiarity.
  • Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
  • Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
  • Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
  • Candidate must be on time, able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
  • Candidate must also be able to work regularly scheduled weekends and holidays on a rotating basis. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
  • Candidate must be able to work well in a call center and team environment and understand shift work and its requirements, including willingness to handle evening shifts, weekends and holidays.
  • Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.

Job Specifications

  • Must have strong attendance
  • Must be articulate and speak professionally
  • Must be able to work nights / weekends / holidays if scheduled for that rotation
  • Additional Job Details

  • Looking for excellent customer service skills to represent Otis Elevator well
  • Salary : $19

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