What are the responsibilities and job description for the Desktop Engineer I position at HonorVet Technologies?
Job Title - Desktop Engineer I
Job ID : 35532005
Duration : 03 Months(CTH)
Location : St. Louis, MO(1 day / month)
Remote Role(W2 ONLY)
Job Description :
- This is an EDR / CrowdStrike Engineer with expertise supporting high visibility Endpoint Detection & Response (EDR) deployments.
- Experience with configuration, and maintenance of CrowdStrike Endpoint Detection & Response (EDR) required.
- Proficient experience with troubleshooting endpoint issues and actioning alerts and updates on all devices.
- Analyze security reports, identify risk, and coordinate with teams for remediation.
- Install, configure and administer departmental computer hardware and software.
- Participate in the development, implementation, installation and testing of application or service software.
- Ensures technology is accessible and equipped with current hardware and software.
- Monitors and maintains technology to ensure maximum access.
- Respond for diagnosis of interrupted and inefficient processes : Analyze and take corrective action for computer; hardware and software to resolve technical and schedule issues.
- Initiate corrective action to stay on schedule.
- Gathers customer information and determines resolution path regarding moderately complex client issues by analyzing the symptoms and identifying / resolving the underlying problem.
- Work with deskside support personnel to find cause of issue or work stoppage and to determine best resolution path.
- Escalates complex issues to higher level when necessary.
- Analyze system requirements and existing business processes in order to create and manage desktop and group policy settings for Desktop and Server operation systems (Linux, Macintosh and Windows).
- Assist Management in maintaining system performance, system security, hardware / software utilities, capacity planning and balancing operation cycles.
- Perform special projects as assigned.
- Investigate options for new or improved technology by literature searches and other research.
- Write documentation to describe system development, deployment, life cycle.
- Write or modify training materials for users to describe installations and operating procedures.
- Participate in project planning.
- Perform other duties as assigned.
- Requires knowledge of Microsoft OS, PC hardware, MAC OS, Apple hardware, MS Office tools and other desktop software.
- Able to adjust to changes in priorities and demands on time.
- Ability to work with minimal supervision with a high degree of accuracy.
- Ability to learn quickly and adapt to new circumstances.
- Good organizational skills.
- Excellent Communication and people skills.
- Must be flexible and willing to work extended hours as necessary and recognize the need to do so.
- Ability to adjust scheduled time.
Education :
