What are the responsibilities and job description for the Sr. Customer Service Representative position at Hood Container Corporation?
Competitive Pay | Robust Benefits | Company Sponsored Training | Quarterly Bonus
About the Roll
As an Experienced Customer Service Representative / Account Manager at our Louisville, KY Packaging Solutions Plant, you will serve as the essential link between our company and our customers. Your primary focus will be to meet our customers' needs by delivering exceptional service and facilitating seamless communication regarding products, services, and order / project statuses. Your success in this role will be driven by your strong organizational skills, ability to work collaboratively in a team, and proactive, self-motivated approach.
How you will contribute :
- Responsible for the coordination of new business and / or established projects reporting to the Sales Account Manager.
- Communicate all approvals / non-approvals with the team and / or Customer Service Manager before moving forward on approval / non-approval.
- Central point of communication on multiple packaging projects.
- Establish, monitor, and communicate project timelines.
- Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.
- Communicating with clients and customers, ensuring they meet the customers' needs and answer their questions.
- Resolving any customer complaints or challenges in communication with the team and / or management.
- Transition of awarded repeat jobs to Planning and communication of timeline and customer expectations.
- Inventory Item set up and add substitutes when needed.
- Develop and maintain Product Structure including both hard copy and electronic file documentation. Update both as the project progresses.
- Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in the system when jobs are complete.
- Monthly on-hand inventory review / aged inventory review.
- Participate in First Articles for all new projects.
- Respond to management needs concerning the customer's account and activity.
- All duties as assigned by management.
What it takes :
We offer a competitive benefits package you can view at https : / / hoodcontainer.com / benefits / . Employees eligible are for benefits 1st day of the month after 30 days of employment
Our Commitment :
Our goal is to be a diverse workforce representative of the citizens and customers we serve. We are committed to building a team with a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Our Story :
Hood Container Corporation is a family-owned, mill to market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation, while operating as a boutique business building close relationships with our customers.
Our Mission : Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.
Our Vision : A unified culture that creates innovative customer solutions
INDHP
