License Clerk

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are intended to reflect all duties performed within the job.

Definition

Performs moderately complex licensing and permitting work in an Operations Field Office of Hood County. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statues; communicating with external and internal customers; and approving license and permit applications. Meets and screens applicants, administers written and visual tests, prepares application forms, and collects license application fees. Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other department services and services available at other state agencies, and traffic laws. Receives and responds to telephone inquiries from the public. Works under general supervision, with limited latitude for the use of initiative and independent judgement.

Examples of Important Responsibilities and Duties—Important responsibilities and duties may include, but are not limited to, the following:

• Meets and deals with the public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, and insurance requirements. Receives and reviews permit applications, duplicates, modifications, and renewals.
• Performs basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations due to various medications their dosage quantities, checks for adequacy of applicant’s eyesight through use of vision tester; prepares supplemental forms as necessary when potential physical problems or restrictions are identified; determines referrals to medical Advisory Board and/or to a vision specialist for further evaluation.
• Issues licenses and permits, collects appropriate license fees, and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their thumbprints.
• Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarizes forms and administers oaths as necessary, Inputs license and permit applications, payments, and required technical data for license and permits into appropriate computer applications, databases, and systems.
• Utilizes computers and digital imaging workstations for capture of applicants’ portrait, thumbprint, and signature.
• Advises applicants of suspensions, cancellations, and revocations, and advises how to qualify.
• Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, government and elected officials; answers questions and explains licensing and permit requirements and supplies information regarding license and permit processing, policies, and procedures.
• May provide on-the-job training for co-workers.
• May set up, close, and program office machines in preparation or close of day’s activities.
• Prepares daily bookkeeping reports.
• Prepares and keeps the work area clean.
• Attends work regularly and observes approved work hours in accordance with Hood County leave and attendance policies.
• Verify and review materials for completeness and conformance with established regulations and procedure.
• Operate a wide variety of office equipment including but not limited to, a computer, calculator, phone system, automated equipment, input and retrieve data and text.
• Order and maintain office supplies.
• Stay abreast of laws, regulations, and policies for assigned duties.
• Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems.
• Perform other duties as assigned.

Qualifications

Knowledge of:

• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and computer equipment.
• Software; Microsoft office Suite (Word, Excel, PowerPoint, Outlook)
• Telephone techniques and etiquette.
• Basic mathematical principles.
• Pertinent federal, state and local laws, regulations and codes.

Ability to:

• Learn and correctly interpret and apply the policies and procedures of the assigned duties.
• Compile, maintain and update files and records.
• Type at a speed necessary for successful job performance.
• Organize, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.
• Work independently in the absence of supervision.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive working/professional relationships with internal/external customers.
• Pass background checks by Hood County and the State of Texas.

Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:

• Standing or sitting for extended periods of time
• Lifting and carrying light materials
• Kneeling during assigned duties
• Operating assigned office equipment

Maintain effective audio-visual discrimination and perception needed for:

• Making observations
• Reading and writing
• Responding to questions and inquiries
• Operating assigned equipment
• Communication with others

Maintain mental capacity which permits:

• Answering questions
• Effective interaction and communication with others

Effectively handle a work environment and condition which involve:

• Periodically exposed to upset or irate citizens
• Exposure to computer screens

Experience and Training Guidelines:Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be.

• High School diploma or GED
• Valid driver license required
• Minimum of two (2) years of full-time general office/customer service experience.
• Cash handling experience preferred but not required.
• Preferred experience will include at least one (1) year customer service experience in dealing with the public in person and over the telephone.

Working Conditions

Environmental Conditions:

• Office environment; exposure to computer screens; smells, heavy traffic
• May be exposed to upset or irate citizens.

Physical Conditions:

Essential and other important responsibilities and duties may require maintaining physical condition necessary for standing and sitting for prolonged periods of time; lifting and carrying light materials; kneeling during assigned duties.

This job description in no way states or implies that these are the only duties to be performed. Employee may be requested to perform other duties assigned within the scope of responsibility and requirements of the job.

Job Type: Full-time

Pay: $36,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $36,000