What are the responsibilities and job description for the Order Entry/Customer Service position at Hooker Furniture?
Order Entry/Customer Service
Sunset West, a division of Hooker Furnishings Corporation (NASDAQ: HOFT), is currently recruiting for our Customer Service team to work in our Vista, CA location. Hooker Furnishings Corporation, in its 101st year of business, is a designer, marketer and importer of case goods, leather furniture, fabric-upholstered furniture and outdoor furniture for the residential, hospitality and contract markets.
The Position:
This role is essential in processing customer orders accurately and efficiently, ensuring smooth communication between sales, production, and logistics. The ideal candidate will have strong data entry skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Receive and review incoming customer orders through online platforms, email or other tools.
- Accurately enter order details, customer information and shipping information in D365
- Verify order accuracy, including product quantities, pricing, discounts, delivery information and shipping charges.
- Maintain organized records of orders, adjustments and correspondence
- Communication with Sales and Customer Service on order discrepancies
- Upload documentation to customer profile
- Assist with reporting and data management related to order processing
- Follow company policies and procedures to ensure accuracy and efficiency.
Candidates that will be a great fit will have:
- Meticulous attention to detail
- Effective communication skills to interact with Sales and Customer Service
- Strong organizational skills to manage multiple orders and prioritize tasks effectively.
- Efficient time management to meet order processing deadline and manage high order volume.
- Have a positive attitude and willingness to learn
- Previous customer service experience a plus
- Proficient with Microsoft Office Suite (Excel, Outlook, and Word). Experience with D365 or other operating system is a plus.
Why should you apply?
- A culture that encourages forward-thinking, team-building, and creative problem solving
- Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
- Matching 401k employer contributions
- Competitive paid time off plans
Shift: Monday to Friday 8 am - 5 pm.
Pay range: $20-23 per hour
Hooker Furnishings Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: $20.00 - $23.00 per hour
Salary : $20 - $23
