What are the responsibilities and job description for the Customer Service Representative, Mobile Service Department position at Hooks Lincoln?
8900 West Freeway, Fort Worth, TX 76108 Mobile BDC Service Representative / Coordinator Salary PLUS Commission & Great Benefits Prior Business Development, Logistical, or Advisor experience is a plus At , we’re looking for a BDC Service Representative / Coordinator to be the friendly and detail-focused backbone of our growing Mobile Service Department. If you’re outgoing, resourceful, and love making a difference for customers and team members alike, this is the perfect role for you At Hooks Lincoln, we don’t just serve our customers—we invest in our employees. We value your skills, your ideas, and your future success. Joining our team means becoming part of a company that prioritizes career growth, fosters a supportive and collaborative work environment, and recognizes your hard work and dedication. With competitive pay, excellent benefits, and a commitment to helping you thrive, Hooks Lincoln is where you can build a fulfilling and rewarding career. We offer : Salary PLUS Commission Full-time position Medical, Dental, and Vision Insurance Life Insurance Paid time off (PTO) Career Advancement Opportunities Drug-free workplace Responsibilities - BDC Mobile Service Representative : Schedule and dispatch mobile technicians to meet customer service needs efficiently Engage with customers via phone, email, and text to confirm appointments, answer questions, and address concerns Ensure routes are optimized for technicians, balancing customer satisfaction and technician productivity Track service requests, monitor technician schedules, and adjust as needed to meet changing demands Work closely with the Mobile Service team, technicians, and dealership departments to ensure seamless service delivery Check in with customers post-service to ensure satisfaction and encourage repeat business Other duties may be assigned What We’re Looking For : Outgoing and Personable : You love engaging with customers and creating positive experiences Detail-Oriented : You’re skilled at juggling multiple tasks, schedules, and priorities without missing a beat Logistical Mindset : You excel at planning, problem-solving, and finding creative solutions Experience is a Plus : Prior automotive or logistical experience is a bonus but not required Strong Communication Skills : Professional and friendly communication is second nature to you Tech Savvy : Comfortable with scheduling software, email platforms, and other digital tools Team Player : You work well with others and thrive in a collaborative environment Valid driver's license and good driving record Please upload your resume. Completing the online assessment will grant you priority consideration Must pass pre-employment screening We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
