What are the responsibilities and job description for the Service and Inspection Coordinator position at Hoosier Crane Service?
Scheduled Hours: Monday thru Friday 7:00 a.m. – 4:00 p.m. but flexes to meet the needs of the department
Supervisory Responsibilities: Assists with the Supervision of Service Technicians
Position Summary: Responsible for overall life cycle of crane inspections and services through timely scheduling, coordinating, follow-up while ensuring Hoosier Crane Service Company’s (HCS) customer needs are being met with a high level of satisfaction.
Responsibilities/Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be considered to enable individuals with disabilities to perform the essential duties:
- Communicate with customers professionally and maintain a high level of satisfaction and dependability.
- Communicate with Branch Manager, at least daily, to review needs/tasks for the day.
- Follow HCS task lists by calling to schedule upcoming inspections/services and complete follow-up calls as identified in the electronic record (ER) system and any other programs used.
- Create New Jobs for upcoming scheduled inspections and service jobs
- Notate new inspection job on schedule
- Generate Project
- Go over finished reports with technicians to ensure thorough documentation and is grammatically correct.
- Send crane reports to customers and ensure if additional follow-up is needed.
- Prepare CI Repair Quotation and send to a customer or sales team member, as appropriate.
- Maintain a professional working relationship with the sales team.
- Assist other departments and branches, as needed.
- Participate in meetings and committees, as assigned.
- Follow HCS established safety policies/procedures, including additional ones established by the customers, and all local, state, and federal safety regulations including OSHA, MIOSHA, ASME, etc.
- Complete all required paper/computer work timely and accurately.
- Report to work as schedule and participate in the on-call rotation.
- Assist other departments, as needed.
- Other duties as assigned.
Abilities and Skills:
- Have excellent verbal and written communication skills set and be detail oriented.
- Able to work in a team environment and have high self-motivation.
Background/Experience:
- Experience working with Microsoft Office (Word, Excel, Publisher, PowerPoint), preferred
- Experience working with NetSuite, Adobe Acrobat, preferred
- Experience with purchasing/quoting, preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee in order to perform the essential functions of this job successfully. This is a safety sensitive position. While performing duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
Hoosier Crane is a EOE/AA Employer. Women, Veterans and Individuals with Disabilities are encouraged to apply.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Fort Wayne, IN 46818 (Required)
Work Location: In person