What are the responsibilities and job description for the Customer Service and Support Professional position at Hoosier Hills Credit Union?
Overview
Hoosier Hills Credit Union is a trusted financial partner, serving our members with integrity, respect, and professionalism. As an Associate Member Advisor, you will be part of a team that is dedicated to making a difference in the lives of our members and the community.
Job Summary
We are seeking an experienced and customer-focused individual to join our team as an Associate Member Advisor. In this role, you will be responsible for providing exceptional service to our members, building strong relationships, executing transactions, and maintaining accurate records.
Key Responsibilities
- Provide personalized solutions to members' financial needs
- Build trust and rapport with members through regular communication and education
- Execute transactions and account service requests efficiently and accurately
- Maintain accurate records, process transactions, and perform account maintenance tasks
- Act as a knowledgeable resource, supporting problem resolution and always acting in the best interest of our members
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent required
- 1-2 years experience working in a retail setting with daily customer interaction
- Experience in cash handling and clerical office work preferred
- Top-notch verbal and written communication skills
- A professional demeanor and a can-do attitude
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our team is dedicated to creating a supportive environment that values your contributions and supports your professional growth.
