What are the responsibilities and job description for the Customer Support Ambassador position at Hoosier Hills Credit Union?
Key Responsibilities:
The Customer Service Representative plays a key role in maintaining and strengthening relationships with members by providing consistent, high-quality service. This includes processing payments, maintaining account records, and completing insurance applications accurately and efficiently. Additionally, the representative will serve as the first point of contact for members, whether in-person or over the phone, and assist with mail handling.
Main Responsibilities:
The Customer Service Representative plays a key role in maintaining and strengthening relationships with members by providing consistent, high-quality service. This includes processing payments, maintaining account records, and completing insurance applications accurately and efficiently. Additionally, the representative will serve as the first point of contact for members, whether in-person or over the phone, and assist with mail handling.
Main Responsibilities:
- Deliver outstanding service to both internal and external members, aligning with HHCU's Service Promises.
- Build rapport and establish strong relationships with members by providing consistent, high-quality service.
- Manage transactions, including processing payments and maintaining account records.
- Maintain accurate records in agency management systems and communicate with insurance carriers.
- Provide valuable insurance solutions to members by understanding their needs and offering appropriate products and services.
