What are the responsibilities and job description for the Member Advisor position at Hoosier Hills Credit Union?
Member Advisor Opportunity at Hoosier Hills Credit Union
We are seeking a Member Advisor to join our team at Hoosier Hills Credit Union, recognized as one of Indiana's top credit unions by Forbes. As a Member Advisor, you will be the key player in delivering exceptional member service, establishing and nurturing relationships with members, and connecting them with products and services tailored to their financial goals.
Key Responsibilities:
Deliver Exceptional Service:
Conduct transactions with precision and efficiency, from teller functions to loan processing.
Provide Financial Guidance:
Offer insightful budget counseling and financial advice tailored to individual member needs.
Ensure Compliance:
Follow procedures for daily operations and stay updated with regulatory requirements.
Build Trusted Relationships:
Act as a reliable resource, resolving issues from start to finish with professionalism and care.
Achieve Sales Goals:
Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets.
Exceed Expectations:
Deliver service aligned with HHCUs Service Promises, prioritizing member interests.
Foster Positive Interactions:
Build rapport with friendly and informative communication to understand and meet member needs.
Enhance Member Satisfaction:
Resolve discrepancies, proactively address requests, and ensure exceptional service, boosting overall member satisfaction.
Collaborate and Contribute:
Communicate effectively with your team, share important updates, and support branch events and community outreach.
Maximize Member Value:
Utilize your knowledge of HHCU products to create meaningful value for members and align with our organizational goals.
Grow and Learn:
Engage in continuous learning and self-improvement to drive personal and team development.
Requirements:
Education:
High school diploma or equivalent required.
Experience:
1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience.
Expertise:
Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence.
Lending Knowledge:
Loan training and an understanding of lending principles are preferred.
Communication Skills:
Outstanding verbal and written communication that makes every interaction impactful.
Professional Attitude:
A professional demeanor, and a can-do attitude that shines through.
Analytical and Judicious:
Ability to analyze data and make informed decisions in various situations.
Relationship Builder:
Skill in maintaining positive relationships with management, peers, and vendors.
We Offer:
Competitive Salary:
$19.94 - $29.91 per hour, commensurate with experience.
Comprehensive Benefits Package:
Including health insurance, retirement plans, paid time off, and more.
Rewarding Career:
Be part of a team dedicated to making a difference in the lives of our members and the community.
Apply Now:
Take the next step in your career with Hoosier Hills Credit Union.
Salary : $20 - $30
