What are the responsibilities and job description for the Senior Director of Back-Office Services position at Hoosier Hills Credit Union?
Mortgage Operations Manager
This role is responsible for directing and managing the mortgage operations department, which includes underwriting, processing, closing, funding, and servicing.
The Operations Manager will work closely with the production team to ensure smooth transactions from start to finish, while maintaining compliance with industry standards.
The successful candidate will continuously identify and implement strategies to optimize the mortgage lending process, improve efficiency, quality, and drive speed and capacity across all mortgage products.
- Responsibilities:
- Develop and execute strategies for mortgage fulfillment, ensuring alignment with the credit union's overall mission and objectives.
- Oversight of all operational mortgage departments, including underwriting, processing, closing, funding, and servicing.
- Collaborate with Compliance, Legal, Training, to maintain a fully efficient and compliant department.
