What are the responsibilities and job description for the Vice President, Mortgage Operations position at Hoosier Hills Credit Union?
Job Title:
Vice President, Mortgage Operations
Overview:
The Vice President of Mortgage Operations will lead multiple teams committed to delivering top-tier experiences across all fulfillment channels. This role is responsible for developing and implementing strategic initiatives to drive efficiency, ensuring smooth transactions from start to finish by integrating closely with the production team, and ensuring compliance with industry standards.
This position oversees underwriting, processing, and loan servicing of both internal portfolio loans as well as investor loans, closing & funding, post-loan administration functions such as modification, subordinations and partial releases, compliance management, payment processing, escrow, insurance, and reporting.
The successful candidate will direct, motivate, and coordinate the development of staff to ensure maximum efficiency. They will also partner with key business development resources and project teams to maximize opportunity and output efficiency, and work closely with project and development groups to define, articulate and implement a digital mortgage experience.
Key Responsibilities:
- Develop and execute strategies for mortgage fulfillment, ensuring alignment with the credit union's overall mission and objectives.
- Provide oversight to all operational mortgage departments including underwriting, processing, closing, funding, and servicing.
- Continuously identify and implement strategies to optimize the mortgage lending process, improve efficiency, quality, and drive speed and capacity across all mortgage products.
- Partner with key business development resources and project teams to maximize opportunity and output efficiency.
- Lead, mentor, and develop a high-performing team of professionals, fostering a culture of excellence and accountability.
- Collaborate with Compliance, Legal, Training, to maintain a fully efficient and compliant department.
- Responsible for implementing and executing secondary-market programs and loan participations with partner institutions.
- Evaluate technology trends and recommend options that can increase efficiency in lending operations and enhance member service.
Requirements:
- Bachelor's degree in Finance, Business Administration, or a related field.
- At least 5 years of experience in mortgage lending, preferably in a credit union or similar institution.
- Extensive knowledge of secondary-market programs, specifically FHLB and Freddie Mac, SBA, and USDA.
- Strong leadership and management skills with a proven track record of driving operational excellence.
- Proficiency in lending software and technology systems.
- Ability to qualify and maintain NMLS Registration (Nationwide Mortgage Licensing System).
Work Environment/Physical Demands:
- Work is a typical administrative setting with climate control and appropriate lighting.
- May require travel to branch locations semi-regularly. Occasional overnight travel for training, conferences, or industry events.
- Work occasionally requires lifting up to forty pounds.
