What are the responsibilities and job description for the Technical Services Manager position at Hoosier Security?
We are a one-stop shop for solutions that make your business, school, commercial facility, financial institution more secure, comfortable, and energy efficient. From design and planning to installation and service, we offer several essential services:
- Access Control
- Video Surveillance
- Security Systems
We are currently seeking a Technical Services Manager who will oversee the technical support, service operations, and maintenance of video surveillance and security systems. The ideal candidate will have a customer first mentality, expert troubleshooting capabilities and proactive service strategies.
Key Responsibilities:
• Lead a team of field service technicians and support engineers, ensuring timely and effective installation, troubleshooting, and maintenance of video surveillance and security systems.
• Serve as the escalation point for complex technical issues, providing advanced troubleshooting and resolution strategies.
• Develop and implement service-level agreements (SLAs) and ensure adherence to customer expectations.
• Maintain a deep understanding of video management software (VMS), network video recorders (NVRs), IP cameras, access control systems, and other integrated security solutions.
Customer & Stakeholder Management:
• Work closely with customers to assess service needs, resolve technical concerns, and ensure overall system performance meets security requirements.
• Collaborate with sales, project management, and engineering teams to provide technical expertise in pre-sales discussions, product demonstrations, and system design.
• Conduct training sessions for clients and internal teams on product functionality, troubleshooting techniques, and best practices.
Process Improvement & Compliance:
• Develop and refine technical service policies, procedures, and best practices to enhance efficiency and reduce system downtime.
• Monitor industry trends, emerging technologies, and regulatory changes to ensure compliance with security standards and best practices.
• Manage service documentation, including troubleshooting guides, technical reports, and incident logs.
Qualifications:
• 5 years of experience in technical service or support roles within the video surveillance, security, or low-voltage systems industry.• Strong knowledge of IP-based security systems, networking, and video surveillance technologies
• Experience with security industry software, including VMS platforms, and access control systems.
• Hands-on experience configuring and troubleshooting video surveillance systems, and integrated security solutions.
• Knowledge of cybersecurity best practices related to video surveillance and physical security.
• Ability to interpret and troubleshoot technical drawings, schematics, and system configurations.
• Strong leadership and team management skills, with experience mentoring technical personnel.
• Excellent communication skills, with the ability to explain complex technical issues to non-technical stakeholders.
• Willingness to travel to customer sites as needed.
Our office is located on the northeast side of Indianapolis near Castleton.
Our Culture:
NO Interpretation Required -
We speak plainly, openly, honestly and bluntly. We say what we mean and mean what we say.
Simply Effective -
Sometimes the best solution is the simplest one. Always seek out the best solution.
No Jerks Allowed -
Life is too short to deal with jerks. Don’t be one, Don’t do business with one.
Find It and Fix It -
The problem is our enemy. Dig deep enough to find it, then fix it. Always.
Corners Have Rights -
We respect corners. Corners hold up buildings! We don’t cut corners.
Why You’ll Love Hoosier Security:
• Working with a team that values teamwork and growth in their profession!
• Competitive benefits package including medical, dental, and vision insurance and company match to 401(k).
• 7 Paid Holidays each year.
• Competitive pay with additional incentives based on your role
• Paid time off that can be used for vacations, sick time, and personal days!
• Well-rounded approach to employee wellness with benefits such as free healthy snacks.
• Choice of Company Phone or using your own Phone with a monthly reimbursement!
• Ongoing employee engagement activities to promote a team atmosphere.
Education:
High school diploma or GED Some college preferred
What are you waiting for? Apply today and work for a company you’ll love!
Hoosier is an equal-opportunity employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
