What are the responsibilities and job description for the Receptionist - Full Time Wednesday - Sunday 8:00am - 4:30pm position at Hoosier Village Retirement Community?
Job Duties and Responsibilities:
- Answers the phone by identifying the community, asks what assistance he/she can give, takes written messages and pages appropriate staff for calls.
- Screens all employee phone calls and, if necessary, redirects them to the employee's department supervisor.
- Greets and assists all guests in a friendly and helpful manner. Directs to supervisor for resident information.
- Sets up and uses intercom only when necessary and in a professional manner.
- Uses computer software to run reports and create documentation as needed.
- Takes guest meal reservations.
- Delivers mail.
- Addresses issues with residents or family as needed.
- Reports or communicates any concerns or issues that are brought to the receptionist attention by residents, families or staff to the appropriate personnel.
- Responds to emergency situations effectively and efficiently and, in case of an emergency, provides direct assistance to residents in evacuating building.
- Completes annual in-service according to schedule.
Job Qualifications:
- At minimum, a high school degree is required.
- Must possess proper telephone skills; basic computer related skills; typing proficiency; familiarity with basic/standard computer systems (word processing) and office equipment, and other skills as required.
- Must possess problem solving skills and use good judgement.
