Patient Services Representative

YOUR MISSION: Find a position with a well-established company that values you and your contributions, as well as provides the opportunity to do meaningful work alongside a team of dedicated professionals.

OUR MISSION: Work with smart, fun, and dedicated people who are as passionate about patient care as we are. The culture of Hoover ENT is expressed in the three E's - Excellence - we do our work with excellence in all aspects of our individual roles at the clinic; Empathetic - we treat others the way that we would like to be treated; Efficient - we seek the simplest, least expensive and fastest way to accomplish our work.

If you feel our missions align, let’s talk.

Hoover Ear, Nose and Throat Associates is looking for a full-time front desk medical receptionist to join us in our newly renovated office. Do you love talking to and helping people? Are you creative and always looking for ways to improve systems and processes? We are looking for a talented and motivated individual to manage patient expectations, communications and optimize patient appointments, so we can continue to help more people in our community live a healthy lifestyle.

The successful candidate will be goal focused and make our prospective and current patients feel cared for, both over the phone and in person. You will be working face to face with patients, greeting them in person and on the phone. Your role will be to make their phone contact or office visit a positive one, and to follow up on all the details that ensure our practice has all the correct patient information.

Responsibilities include, but not limited to:

• Answering the phone in a friendly and welcoming manner.
• Scheduling appointments with current and future patients.
• Greeting patients checking in for their appointment, ensuring that all necessary information and paperwork has been obtained.
• Checking patients out, being sure to appropriately schedule follow-up appointments, and collecting all patient payments, including copay, coinsurance, and deductible.
• Answering all patient inquires as you are able and forwarding to the appropriate staff member any calls that you are not trained to answer.

Education and Experience

• High school education required. Some college or technical training preferred.
• Experience in general office responsibilities and / or front desk knowledge

Skills Required

• Good communication skills
• People person
• Customer service oriented
• Organized
• Responsible
• Basic computer knowledge. Experience with medical electronic health records is a plus.

Why choose us?

We offer a great work/life balance, with a work week of 4 ½ days. We offer a comprehensive benefits package including health and dental insurance, 401(k) with employer match, paid time off, and paid holidays. Pay commensurate with experience.

Job Type: Full-time

Pay: $15.50 - $17.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Allergy & Immunology
• Otolaryngology
• Surgery

Schedule:

• 8 hour shift

Experience:

• Medical receptionist: 2 years (Required)

Ability to Commute:

• Hoover, AL 35244 (Required)

Work Location: In person

Salary : $16 - $17