What are the responsibilities and job description for the Customer Service Representative - Temporary/Intern (01/01/25 - 06/30/25) position at Hoover's Hatchery?

Position : Customer Experience Specialist (Customer Service Representative) - Temporary / Intern

Status : Internship (40 hours per week) - Non-Exempt

Target Dates : January 1, 2025 - June 30, 2025 (date range is flexible)

Department : Customer Experience

Reports to : Customer Experience Manager

Location : Rudd, IA

Job Summary

Under the direct supervision of the Customer Experience Manager the Customer Experience Specialist - Temporary / Intern works to ensure high levels of organizational effectiveness and accuracy with data entry and communication. This position requires proactive and effective communication skills, strong attention to detail, and robust problem-solving skills to effectively work with customers and store groups, while maintaining a pleasant demeanor and work environment.

Essential Duties and Responsibilities

Assists all customers with all types of issues, orders, and inquiries
Develops and maintains effective relationships with new and existing customers and facilitates relationships with new customers via prospecting
Creates and maintains customer accounts using custom internal system and programming
Facilitates problem-solving with customers using effective communication
Consistently displays the ability to clearly and professionally communicate using various methods (i.e., phone, email, chat, and any other applicable forms of communication)
Trains and assists customers in using their own accounts
Represents the organization as general point of contact using a variety of communication methods in a friendly, approachable, and effective manner.
Helps ensure store group personnel execute on store floor plans and ordering by proactive follow-up.
Adjusts hatch day customer orders as needed based on availability
Assists customers with a range of issues, including but not limited to chick health and order issues
Consistently keeps the customer's best interest in mind while remaining considerate of the organization's bottom line and adhering to established guarantees.
Remains open to collaboration and stretch goals, particularly during the off-season
Share innovative ideas with leadership based on feedback from consumers.
Performs all other duties as assigned by management

Job Qualifications

Three to five years customer service experience preferred

High school diploma or equivalent preferred

Willingness and ability to immerse oneself in content knowledge to assist customers in the best way possible.

Proficiency in typing and computer use (i.e., Microsoft Office, especially Outlook and Excel)

Must be able to speak, read, and write English fluently.

Ability to count and record numbers accurately

Poultry knowledge preferred

Competencies

Ethical conduct

Customer servitude

Tenacity

Strong computer skills

Strong attention to detail

High level of confidentiality

Problem solving / analysis

Ability to adapt to change

Ability to work well with others

Great organization skills

Able to successfully meet deadlines

Strong communication skills

Motivated and self-directed

Able to prioritize and multi-task

Effective in a team environment

Travel Requirements

Some travel may be required - up to 10%

Physical Demands

Requires the ability to tolerate unpleasant odors associated with eggs and poultry of various quality

Normal corrective vision range, ability to see color and distinguish letters, numbers, and symbols

Frequently required to sit, walk, talk, hear, bend, reach, and stand.

This position may require heavy lifting, up to 50 lbs.

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Customer Service Representative - Temporary/Intern (01/01/25 - 06/30/25)

What are the responsibilities and job description for the Customer Service Representative - Temporary/Intern (01/01/25 - 06/30/25) position at Hoover's Hatchery?

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