What are the responsibilities and job description for the IT Support Specialist - Intern position at Hoover's Hatchery?
Position: IT Support Specialist - Intern
Status: Part-Time Internship (20 hours per week – flexible)
Department: Information Technology
Reports to: Information Technology Manager
Location: Rudd, Iowa
Job Summary
The IT Support Specialist Intern position offers an exciting opportunity for aspiring IT professionals to gain hands-on experience in technical support within a dynamic organization. The IT Support Specialist Intern position assists in maintaining the technology infrastructure at Hoover’s Hatchery and provides essential support to end-users.
Essential Duties and Responsibilities
- Provides technical support for hardware, software, and network issues
- Troubleshoots and resolves computer problems for end-users
- Assists with installing, maintaining, and upgrading computer systems
- Documents new procedures and information as well as updates current documentation
- Provides necessary training to end-users related to procedures
- Supports LANs, WANs, network segments, as well as internet and intranet systems
- Upgrades and configures system software that supports infrastructure
- Supports various IT projects and implementations
Job Qualifications
- Has taken IT courses and/or has a basic understanding of the following technologies:
- Windows OS (10, 11)
- Linux (Ubuntu)
- Windows Server 2022 or above
- Microsoft Office
- Microsoft 365 Platform
- iOS, Android
- Networking – Ubiquiti UniFi
- Microsoft Intune
- Willingness to learn
- Strong attention to detail, problem solving, and analytical skills
- Effective communication and listening skills
- Focus on continuous improvement
- Ability to work effectively as part of a team or independently
- Knowledge of Windows operating systems and Microsoft Office applications
Competencies
- Ethical conduct
- Customer servitude
- Tenacity
- Strong computer skills
- Strong attention to detail
- High level of confidentiality
- Problem solving/analysis
- Ability to adapt to change
- Ability to work well with others
- Great organization skills
- Able to successfully meet deadlines
- Strong communication skills
- Motivated and self-directed
- Able to effectively prioritize
- Effective in a team environment
Travel Requirements
- No travel required
Physical Demands
- Requires the ability to tolerate unpleasant odors associated with eggs and poultry of various quality
- Normal corrective vision range, ability to see color and distinguish letters, numbers, and symbols
- Frequently required to sit, walk, talk, hear, bend, reach, and stand.
- This position may require heavy lifting, over 40 lbs.
