What are the responsibilities and job description for the Branch Manager position at HOP Energy, LLC?

Job Description

THE COMPANY :

We are Rycor (www.rycorhvac.com), the largest and fastest growing, green energy solutions provider of Mitsubishi ductless, mini split heat pumps in the Northeast. Opening multiple locations and offering top pay and benefits including 401(k), paid vacation time, medical, dental, and vision.

POSITION OBJECTIVE :

The Branch Manager is responsible for the profitability and efficient operation of the local Rycor Branch. Lead sales effort to attract new customers while retaining existing accounts. The successful candidate will collaborate with Executive Management in setting the strategy for short- and long-range business opportunities, fully understanding local government permitting requirements and timelines as well as hiring and training new staff. Additionally, the successful candidate will coordinate, monitor, and report on all activities while working collaboratively with other staff, governmental entities, and vendors to successfully launch new RYCOR locations.

SPECIFIC RESPONSIBILITIES :

Responsible for the smooth, efficient, and profitable operation of the Rycor Branch.
Responsible for running Sales Appointments and converting them into projects until enough volume has been booked to hire a dedicated Comfort Specialist
Branch Manager will then be responsible to recruit, hire and participate in training new Comfort Specialist(s).
Responsible for the safe operation of the Rycor Branch. Ensures all equipment is in safe, efficient operating order, is properly maintained and that all employees are properly trained to operate the equipment in a safe, efficient manner.
Lead sales efforts in market, ensuring achievement of sales plan for Rochester / Buffalo market.
Execute sales plan focused on aggressive market penetration and rapid sales turnover.
Meet with clients at home or place of business for face-to-face consultation. Review client needs. Take measurements and photos and put together a design plan for proper heating and cooling.
Prepare and send out proposals, follow up with customers on unsold proposals, and process all sales paperwork in a timely manner.
Maintain high quality standards for all installations with a continuous focus on providing outstanding customer service.
Provides overall governance for projects by establishing standards, processes, and tools for effective project management throughout the project lifecycle.
Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Responsible for selecting and recruiting appropriate candidates.
Support an environment of continuous improvement by making suggestions and implementing them where possible.
Maintain effective relationship with all internal and external customers.

KNOWLEDGE, SKILLS & ABILITIES :

Sales background preferred with focus on in-home sales.

Build collaborative partnerships with multiple departments in the organizations. Ability to communicate to all levels of the organization and influence decisions through presenting compelling messages.

Sound analytical thinking, planning, prioritization, and execution skills. Strong problem identification and problem resolution skills.

Excellent interpersonal and communication skills and ability to interact with high credibility at all levels of the organization and build relationships at all levels, including Executive Management.

Demonstrated history of success in an unstructured environment and taking initiative to address business needs. Able to manage multiple high priorities and complete responsibilities within expected deadlines.

High level of integrity, confidentiality, and accountability.

EDUCATION & EXPERIENCE :

Heating & Cooling industry experience is preferred

Bachelor's degree in business management or equivalent experience is required.

Master's degree in business administration or operations management is preferred.

Minimum of 5 years’ experience of progressive career growth in sales or operations management.

Demonstrated successful interfacing with a variety of organizational functions to get the job done.

Considerable knowledge of financial information relating to profit and loss sales and capital expenses.

Strong customer service skills and skills in maintaining productive working relationship with other departments.

Strong written and oral presentation skills.

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