What are the responsibilities and job description for the Central Scheduling Representative position at HOPCo?
Philadelphia Hand to Shoulder Center, a partnered organization of Premier Orthopaedics, is looking for a Central Scheduling Representative to work at our King of Prussia, PA corporate office!
The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the Healthcare Outcomes Performance Company (HOPCo), we have grown to over 50 specialty locations and over 100 physicians across the Greater Philadelphia region!
We’re proud of the company we’ve built as we’ve grown to over 1000 employees to make Premier a place that people love to come to work every day
At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health, Pharmacy, Vision, and Dental Plan Benefits
- Disability and Protective Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan with company match
- Employee Assistance Program that is available 24/7 to provide support
- Benefits eligibility on the 1st of the month after hire date!
Job Summary:
The Central Scheduling Representative (CSR) is responsible for registering patients and scheduling appointments over the telephone while delivering service "with a smile." This position requires a person with outstanding customer service skills. You must be able to be patient and empathetic while being efficient, accurate and effective when registering patients and routing to the preferred physician in the preferred office.
Qualifications:
Education
High school diploma/GED required
Experience
- Patient Registration experience preferred
- Medicare experience preferred
- Private Health Insurance and Worker’s Comp preferred
Skills
- Resourceful and able to ask appropriate questions in order to provide callers with a positive experience.
- Excellent data entry and spelling skills.
- Self-motivated; able to work well independently and as a team.
- Ability to multi-task and prioritize.
- Strong decision-making skills.
- Excellent customer service to callers.
- Speak with confidence in a pleasant & professional manner.
- Be thorough, while effective and efficient.
- Possess a strong work ethic and excellent attendance record.
- Bilingual (Spanish) a plus but not required.
Position Responsibilities:
- Screen patients to establish the urgency of their condition and coordinate appointments within the appropriate time frame.
- Conduct comprehensive patient interviews and enter accurate information for each patient into patient management system.
- Coordinate appointments with appropriate physicians in patients’ preferred office locations (19 physicians and 16 office locations throughout Southeastern Pennsylvania and South Jersey).
- Screen patients for insurance to ensure that we accept their plan and advise of patient responsibilities prior to appointments (ie: referrals, co-pays, etc.)
- Maintain and protect the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Confirm patient appointments and answer telephone inquiries with accuracy.
- Ensure complete and accurate patient registrations.
- Be willing to assist in other areas/departments when time permits.
- Other tasks as assigned or requested
- Maintain and protect patients’ confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Other tasks as assigned or requested
