What are the responsibilities and job description for the Clinic Supervisor position at HOPCo?
- In consort with clinic leadership, coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.
- Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
- Leads staff to efficiently direct patient flow throughout the clinic.
- Assist front office staff as needed with checking patients in and out of the clinic.
- Assists back office as needed with rooming patients and intake of medical history into EMR.
- Assists clinic leadership with the supervision of all clinic staff and is the primary contact person for all front and back-office staff.
- Assists with clinic operations and audits as assigned.
- Ensure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
- Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.
- Assists in coordinating employee evaluations and administering corrective actions.
- Assists with organizing and conducting regularly scheduled staff meetings.
- Interacts with patients and customers daily to resolve patient issues and concerns.
- Works in partnership with the providers and all staff to provide excellent customer service.
- Primarily responsible for assigning staffing, schedules, and workstations
- Primarily responsible for placing medical supply, medication, and office supply orders and oversight of inventory
management.
- Primarily responsible for receiving and reconciliation of medical supply, medication, durable medical equipment.
- Performs monthly inventory of medical supplies, durable medical equipment, and medications.
- Assists with the creation and maintenance of an employee engagement program.
- Assists with holding daily staff huddles
- Holds regularly scheduled 1:1’s with the office staff to provide real-time feedback, reinforce positive behavior and correct any inappropriate behaviors.
- Assists with creation, maintenance, blocking/unblocking, and deletion of provider templates.
- Primarily responsible for oversight of time and attendance.
- Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
- Performs daily audits on the past due balance collections report to ensure appropriate collections. Additionally, performs weekly audits of charge denials and remediates with staff as a group and/or individually as necessary.
- Completes reconciliation of daily deposit to include balancing of individual front office representative deposits, counting cash, preparing bank deposit for pickup, ensure no discrepancies remain unresolved, etc.
- Ensures and coordinates that all front office staff verifies demographic and insurance information via real-time eligibility or utilizing payor websites.
