What are the responsibilities and job description for the Front Office Lead position at HOPCo?
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
QUALIFICATIONS
- Three years of working experience in a medical practice or clinic.
- Previous supervisory experience in a medical clinic setting is preferred.
- Must have working knowledge regarding medical insurance requirements
- Must have excellent interpersonal and communication skills.
- Demonstrates an ability to generate creative and innovative approaches to solve problems.
- Must be customer service-focused.
- Knowledge of front office procedures and patient flow.
- Knowledge of clinic payment policies and procedures.
ESSENTIAL FUNCTIONS
- In consort with Practice Manager, coach and lead all front office staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.
- Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
- Ensures, coordinates and leads through demonstration of the responsibility of all clinic staff to collect patient copayments and past due accounts.
- Ensures and coordinates all clinic staff verify demographic and insurance information via real-time eligibility or utilizing payor websites.
- Leads staff to efficiently direct patient flow throughout the clinic. Assist front office staff as needed with checking patients in and out. Assists back office as needed with rooming patients and intake of medical history into EMR.
- Assists Practice Manager with the supervision of all front office clinic staff and are the primary contact person for all front office staff.
- Assists the Practice Manager with clinic operations and audits as assigned. Supports back-office clinic lead as necessary.
The Front Office Lead is responsible for managing non-clinical patient flow and supporting functions.
The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.
#CORE
Salary : $43
