What are the responsibilities and job description for the Lead, Procedure Scheduling position at HOPCo?
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
QUALIFICATIONS
- Minimum two years of experience in the healthcare field is required with previous call center experience is preferred.
- Demonstrates an ability to generate creative and innovative approaches to solve problems
- High school diploma/GED or equivalent working knowledge preferred.
- Excellent interpersonal skills (tact, discretion, and courtesy necessary to interact cordially and effectively), critical thinking, troubleshooting, and analytical skills.
- Represent the department in a professional manner related to appearance, communication, and the maintenance of patient confidentiality.
ESSENTIAL FUNCTIONS
- Responsibilities may include opening/closing duties for the department while providing leadership direction.
- Receives questions or calls from the scheduling team and provides timely support.
- Motivate and encourage the scheduling team through positive communication and immediate feedback.
- Assist the supervisor to ensure the department goals are being met specifically to block utilization, first contact times, etc.
- Assist the supervisor in researching, special assignments, and resolving scheduling discrepancies promptly.
- Assist the supervisor in dealings with the spine centers and clinic staff.
- Other duties as assigned by Senior Management.
The Lead Procedure Scheduler is responsible for scheduling and authorizing procedures that will be performed within the clinic setting.
The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.
#CORE
Salary : $43
