What are the responsibilities and job description for the Patient Account Telephone Representative position at HOPCo?
PATIENT ACCOUNT TELEPHONE REPRESENTATIVE
CENTRAL BUSINESS OFFICE | NON-CLINICAL | FULL-TIME | JACKSONVILLE, FL | $16-$18/HOUR
Established in 2001, Southeast Orthopedic Specialists is a regional leader in musculoskeletal medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. Our mission is to make industry-leading five-star orthopedic care accessible to as many people as possible.
At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust BENEFITS includes the following:
- Competitive Health & Supplemental Benefits
- Monthly stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan with company match
- Employee Assistance Program available 24/7
- Employee Appreciation Days/Events
- Paid Holidays & Paid Time Off
As Southeast Orthopedic Specialists continues to grow, we are hiring a Full-Time Patient Account Telephone Representative at our Central Business Office!
Please see below for the functions and requirements needed to be considered for this position:
ESSENTIAL FUNCTIONS
- Answers patient phone call inquiries.
- Makes Outbound collection calls.
- Responsible for reducing the accounts receivable of patient balances by arranging payment on outstanding accounts.
- Assists patients and family members with billing and account questions.
- Works to resolve complaints with one-touch resolution.
- Analyzes accounts for proper claims processing and payment posting through inquiries from patients or staff.
- Explain insurance terms to assist patients in understanding their insurance benefits.
- Payment arrangements: Contacts patients who default on payment plans to collect past due balance and recreate new payment plan.
- Resolves payment issues: claim related and/or non-payment due to financial reasons/hardships.
- Collaboration with other departments specifically Credit and Collections team.
- Responsible for updating the bad address list (with balances) by updating information and collecting outstanding balance.
- Work self-pay bucket.
- Establishes and maintains effective communication with clinics, co-workers, and other departments as required.
EDUCATION
- High school diploma/GED or equivalent working knowledge required.
EXPERIENCE
- Requires a minimum of two years of experience in healthcare revenue cycle.
- Requires being on the telephone 90% of the time.
KNOWLEDGE
- Knowledge of medical billing and collection policies and procedures, ICD, and CPT coding.
- Advanced computer knowledge, including Windows-based programs.
SKILLS
- Defusing difficult situations and able to be consistently pleasant and helpful.
- Resolving billing and payment issues.
- Being able to understand Explanation of Benefits.
- Excellent phone ettique.
- Possess negotiating skills for collections and payment arrangements.
ABILITIES
- Multi-task in a fast-paced environment.
- Must be detail-oriented with strong organizational skills.
- Interact professionally with patients, providers, and the public.
- Read and communicate clearly and effectively in English. Bilingual is a plus.
QUESTIONS?
Contact HR@se-ortho.com
Salary : $16 - $18
