What are the responsibilities and job description for the Surgery Scheduling Supervisor position at HOPCo?
Minimum Qualifications:
- 5 years of surgery scheduling or related experience.
- Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
- Preference will be given to individuals who have prior supervisory experience.
Essential Functions
- Coordinates schedules of multiple resources, including outside facilities (i.e. providers, physical resources, and clinical staff schedules).
- Gathers pertinent information from insurance carriers, physicians to make certain the patient’s financial obligation for services.
- Call patients to schedule surgery within 48 hours of being entered into referral plus by the medical assistant and schedule all pre-op and post-op appointments for the patient.
- Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
- During the financial counseling session, collects patients’ responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
- Communicates clinical instructions needed for appointments/procedures.
- Updates system for any changes or additions to the schedule.
- Accurately updates patient information in the practice management system and EMR.
- Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
- Initiate authorization for surgery promptly. Obtain authorization for surgery at least 48 hours before the procedure. If authorization is not obtained within 48 hours of the procedure, make plans to reschedule the procedure.
- The job holder must demonstrate current competencies for the job position
- Provides supervision of employees in the department.
- Provides clinical and technical direction and guidance to team members.
- Assist’s in relations between CORE and the hospital staff.
- Organize department huddles.
Assists in the implementation of department process improvements
