What are the responsibilities and job description for the CIT - Software Manager: Key ERP Systems position at Hope College?
Position Title
CIT - Software Manager: Key ERP Systems
Classification Title
Administrative Full Time (.75-1.0 FTE)
Benefits Eligibility
Benefits Eligibility
Department
Computing and Information Technology
Job Description
Position Summary
The Software Manager (S.M.) for Key ERP Systems is the primary resource for coordinating resources related to the operation, maintenance, planning, and user support for the ERP Portfolio. The S.M. will ensure applications in the portfolio are usable, intuitive, and convenient, and will support functional end-users. This S.M. will be part of a highly interactive IT team where mutual assistance is a constant. A similar environment of interaction and mutual assistance is also a major component of the college’s ERP user community and the S.M. will be expected to be a leader and collaborator in this environment.
The Software Manager (S.M.) for Key ERP Systems is the primary resource for coordinating resources related to the operation, maintenance, planning, and user support for the ERP Portfolio. The S.M. will ensure applications in the portfolio are usable, intuitive, and convenient, and will support functional end-users. This S.M. will be part of a highly interactive IT team where mutual assistance is a constant. A similar environment of interaction and mutual assistance is also a major component of the college’s ERP user community and the S.M. will be expected to be a leader and collaborator in this environment.
Functional end-users are responsible for day-to-day operation of Key ERP systems, and technical staff support the infrastructure of the various applications. Within this context, the S.M. will provide project management. The S.M. will also perform operational duties to assist with training, testing, or provide short-term extra support when functional personnel bandwidth is limited.
Responsibilities
Manage the ERP Portfolio
Responsibilities
Manage the ERP Portfolio
- You will collaboratively shape the strategy and roadmap for the software in the Key ERP Portfolio (currently Ellucian Banner, Banner Document Management, DegreeWorks, Transact Cashnet, Evisions Argos, ISE EnterpriseSchedule).
- You thrive on learning. You will develop knowledge about the Key ERP Portfolio and related software, ensuring their effective use across campus.
- You believe in precision and reliability. You will manage the configuration, verify data integrity, and provide ongoing support for the software in the Key ERP Portfolio.
- Compliance matters. You will ensure that integrations with other software comply with laws, license agreements, industry standards, and campus policies.
- You are a steward of user access. You will maintain user accounts in accordance with regulations (FERPA, GLBA, etc), licensing agreements, and institutional policies.
- You help people make sense of data. You will determine and develop end-user data processing and reporting requirements, providing solutions that achieve meaningful outcomes.
- Clarity and support go hand in hand. You will create local documentation and provide high-level training to end-users as needed.
- User experience is a priority. You will ensure that interfaces within the Key ERP Portfolio are intuitive, accessible, and aligned with the college’s branding guidelines where possible and appropriate.
- You are a strategic thinker. You will collaborate with teams across campus to plan enhancements, upgrades, and maintenance for the Key ERP Portfolio.
- You take a forward-thinking approach. You will assess the current use of the Key ERP Portfolio, plan for software upgrades, and evaluate how well it meets the college’s evolving needs. You will stay informed about developments in the marketplace to ensure the college is using the most effective and relevant solutions.
- Growth and development matter. You will attend training and conferences as needed to stay informed about best practices and emerging technologies.
- You know how to work with a team to get things done. You will delegate projects and tasks effectively, ensuring that all responsibilities are met in alignment with institutional goals.
- And of course, you’re flexible. You will take on additional duties as assigned by management.
Demonstrated Outcomes
- A well-defined strategy and roadmap for the Key ERP Portfolio.
- Systems that are properly configured, well-documented, and compliant with policies and regulations.
- Effective support and training for end-users, improving efficiency and ease of use.
- A strong user experience that aligns with accessibility and branding guidelines.
- Thoughtful evaluation and implementation of new technologies to ensure long-term success of the Key ERP Portfolio.
Qualifications
- Attention to Detail: You have a handle on the little things and don’t let details derail or slow down a project.
- Communication: You are consistent in written and spoken words. You care about being articulate and clear.
- Creativity/Innovation: When thinking about a problem, you approach the issue in a way that is innovative and new.
- Efficiency: You care about your time and Hope’s time, you are able to produce significant output with minimal wasted effort.
- Enthusiasm: This kind of work excites you. You are passionate about your work and are willing to take initiative on both tasks assigned and problems that you recognize.
- Flexibility/Adaptability: You are agile. When the work calls for it, you can pivot quickly and adjust your priorities as well as cope with change.
- Honesty/Integrity: You do not cut corners, are ethical and earn trust as well as maintain confidence. You do what is right, not just what is politically expedient. Speaking plainly and truthfully is important to you.
- Intelligence: Your grasp of new information is quick and you are able to retain/understand new knowledge in a fast paced environment.
- Listening skills: It is important to you to let others speak first. Understanding their viewpoints is critical. You listen to understand instead of listen to debate.
- Openness to criticism and ideas: You often solicit feedback and react calmly to constructive criticism.
- Organization and planning: You know how to set priorities and plan your steps. It is important to you that projects are organized, properly communicated, and cost effective.
- Persistence: You care about accomplishing goals and demonstrate tenacity to get something done.
- Strategic thinking/Visioning: You can see beyond what is immediately in front of you and communicate the big picture in an inspiring way.
- Teamwork: You are not an island. You reach out to peers and cooperate with supervisors to establish an overall collaborative working relationship.
- Bachelor’s degree or equivalent experience required.
- Flexible schedule with the ability to work some weekends or nights.
- Basic technology proficiency.
- This position requires a physical presence on campus in Holland, MI each week. Hybrid work options may be available.
Physical Demands
This position requires remaining in a sitting or standing position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.
Pre-employment Screenings
All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.
Posting Detail Information
Posting Number
2023-286SR
Job Posting Open Date
04/04/2025
Job Posting Close Date
Open Until Filled
Yes
Is this position available for sponsorship
No
Special Instructions to Applicants
While this position is “Open Until Filled.” First review of applications will begin the week of 4/28/25. Subsequent review of applications will be on a rolling basis.
Documents Needed to Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
