Therapeutic Counselor – Community Support

EOE Statement

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.

SUMMARY

Provides individual, family, and group counseling, assessment, crisis intervention, linkage and referral services for adult and youth clients and their families by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Adheres to agency policy and procedures. Also adheres to CARF and DMHSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations.

Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.  Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives.

Establishes and maintains professional working relationships with supervisor and peers.  Can effectively work within a team or group setting cohesively.

Monitors eligibility status and makes application for Social Security, Title XIX (Medicaid), QMB, and other benefits the client may qualify for and seeks to assist eligible clients in the Health Home Services.

Maintains up-to-date address, phone number, contact persons, and financial information on all clients.

Establishes rapport with clients/families, assesses client/ family needs; organizes, plans, and delivers face-to-face client services; and conducts follow up on the outcome of services provided.

May conduct intakes on new admissions to the agency and assessing for appropriate service needs.

Provides clinical assessments, evaluations, treatment plans, crisis intervention, referrals and linkage with internal and external resources.

Provides individual, family, and group counseling to assist clients with gaining insight into personal and interactive problems.

Provide various therapeutic interventions as needed to assist consumers in identifying and overcoming barriers in their lives that may hinder them from reaching their goals.

Teach and assist in development of problem solving and coping skills.

Provide services therapeutic services that are recovery focused, co-occurring capable, culturally competent, welcoming, and attentive to the needs of the individuals who may have experienced trauma in their lives.

Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information.

Provide clinical services for at least 80% of caseload.

Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service.

Responsible for seeking out supervisory assistance for additional training and to enhance skill set as needed.

Interacts with other professionals to discuss therapy or treatment, new resources or techniques, and to share information.

Reports and documents services in accordance with agency policy and procedures.  Adheres to HOPE policy and procedure of having documentation completed by the end of the next business day.

May be required to participate providing on-call services and carry on call cell phone for afterhours contact.

May be required to work evening or weekend hours.

May be required to provide services in a community setting.

Must be able to provide client transportation using personal vehicle or agency owned van or small bus.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Current license (LPC, LMFT, LCSW, LADC etc.) in Oklahoma

CERTIFICATES, LICENSES, REGISTRATIONS

Professional license is preferred (LPC, LCSW, LMFT, LADC etc.)

Required to complete Therapeutic Options, or approved safety training and annual updates.

May be required to obtain and maintain First Aid and CPR Certifications.

In order to provide client transportation in private or agency vehicles, must possess current, valid Oklahoma license, meet HOPE insurance requirements.  HOPE will annually obtain copy of Motor Vehicle Record from the Department of Public Safety.

LANGUAGE SKILLS

Ability to read and comprehend basic instructions, correspondence, and memos. Ability to write correspondence to courts, schools, etc. Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization.  Ability to complete thorough and accurate clinical documentation and writing in a medical record chart and complete needed assessments.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to seek out supervisory assistance for additional training when needed and make application of techniques or other skills to meet essential job duties and responsibilities.

OTHER SKILLS AND ABILITIES

• Deep commitment to serving individuals with complex behavioral health needs with empathy, respect, and dignity.
• Strong interpersonal skills with the ability to build trust, engage clients meaningfully, and meet them where they are—emotionally and physically.
• Ability to apply trauma-informed principles in all interactions, creating a safe, nonjudgmental space for healing and growth.
• Skilled in navigating systems and advocating for clients to access services that promote stability, independence, and recovery.
• Comfortable working in community-based settings, including homes, shelters, hospitals, and public spaces.
• Organized and self-motivated, able to balance a full caseload while meeting documentation and billing standards.
• Collaborative team member who communicates openly, respects diverse perspectives, and contributes to a supportive work environment.
• Tech-savvy and capable of using electronic health records, documentation systems, and virtual communication platforms.
• Willingness to grow, receive feedback, and participate in ongoing training to better serve clients and uphold HOPE’s mission.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. The employee must have vision enough to read written or typed data.  Must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.