ABA Operations Manager

Company Overview

We are a steadily growing pediatric therapy company specializing in ABA, speech, and occupational therapy for children and young adults. With an upcoming merger, we will be a company of 140 employees, $6MM in annual revenue, and 3 physical locations providing services across the region. We seek a motivated and dedicated Operations Manager with ABA industry experience to support growth, enhance efficiency, optimize staffing, and help lead integration efforts during this exciting transition.

Role Overview
The Operations Manager plays a critical role in overseeing the daily operations of our organization, ensuring that all processes run smoothly and efficiently. This position requires a strong leader with a growth mindset who can manage and inspire teams, implement effective strategies, and maintain high standards of patient care. The ideal candidate will have ABA industry experience, understands RBT and BCBA workflows, brings a deep understanding of insurance driven revenue and billing cycles, and is skilled at managing costs, scheduling, and efficiency. During the integration process of the two companies the Operations Manager will be improving operational systems and processes with an objective mindset and leveraging the strengths of both organizations.

Key Responsibilities

Operational Efficiency & Cost Control (40%)

• Optimize ABA staff scheduling to maximize billable hours and reduce non-billable time.

• Improve utilization rates for BCBAs and RBTs, ensuring efficient caseload management.

• Identify inefficiencies and implement workflow automation to streamline scheduling, payroll, and billing.

• Ensure payer compliance and insurance authorization tracking to prevent revenue leakage.

• Manage KPIs related to session completion, cancellations, and staff utilization.

People & HR Oversight (30%)

• Collaborate with Clinical Directors to balance quality care with financial sustainability.

• Support hiring, onboarding, and retention efforts for RBTs and BCBAs.

• Develop strategies to reduce turnover and burnout among ABA staff.

• Ensure compliance with California labor laws, credentialing requirements, and payer regulations.

Merger Support & Strategic Execution (30%)

• Assist with the integration of scheduling, billing, and HR systems across both companies.

• Implement best practices from the merging organization to enhance efficiency.

• Support cultural alignment and change management initiatives for employees.

• Work closely with finance and leadership to optimize profit margins and cost control.

Ideal Candidate Profile

• ABA industry experience: Prior experience in multi-site ABA clinic operations, an ABA practice, or a large therapy organization.
• Cost-conscious leader: Ability to improve margins while maintaining quality care.
• Data-driven decision-maker: Familiar with ABA KPIs, staff utilization tracking, and payer compliance.
• Strong emotional intelligence and intuition.
• Tech-savvy: Comfortable implementing scheduling software, billing platforms, and automation tools.
• Excels at puzzles, critical thinking.
• Change management expertise: Skilled at merger integration, process improvement, and team alignment.

Qualifications

• 3 years of operational leadership experience in an ABA practice or therapy setting.

• Strong knowledge of ABA billing, insurance authorizations, and compliance.

• Experience optimizing staffing, scheduling, and workflow automation.

• Ability to manage 140 employees across multiple locations.

• Proficiency in clinic management software (CentralReach, NPAWorks, or similar).

• Bachelor’s degree in Healthcare Administration, Business, or related field (preferred).

Skills

• Proficient in patient assessment techniques and medical terminology.
• Strong understanding of medical documentation practices and record management.
• Leads through bringing out the best in people and treating mistakes as opportunities to improve individuals and the organization.
• Excellent communication skills for interacting with patients, families, and staff.
• Ability to work collaboratively within a team-focused environment.
• Experience in special education or working with individuals with disabilities is highly desirable.
• Knowledge of behavioral health principles and applied behavior analysis methodologies is a plus.
• Strong organizational skills to manage multiple tasks effectively while maintaining attention to detail.

This role is essential for ensuring that our operations align with our mission of providing exceptional care to our patients while fostering an inclusive environment for all staff members.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Murrieta, CA 92562 (Required)

Ability to Relocate:

• Murrieta, CA 92562: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $85,000