What are the responsibilities and job description for the Branch Operations Manager position at Hope Credit Union?
Head Teller
The Head Teller plays a vital role in maintaining the daily operations of the HOPE branch, ensuring efficient and accurate transaction processing while providing guidance and support to tellers. This position is responsible for training staff, handling complex transactions, and cash management of the branch.
Key Responsibilities
- Oversee all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures.
- Monitor and review all daily transactions, providing overrides as needed.
- Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits.
- Maintain adequate security over cash.
- Manage all dual control processes including but not limited to ATM, ITM, cash recycler, night depository.
- Manage the vault through sole control, ensuring proper procedures for opening and closing the vault securely.
- Oversee cash order management, ensuring accurate and timely orders to maintain appropriate cash levels.
Additional Duties
- Process and approve wire transfers within limits.
- Open and close branch, ensuring accurate completion of all reports, checklists, and procedures.
- Back-up teller and Member Services Representative when necessary.
- Perform general administrative duties such as attending meetings, report production, etc.
Essential Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to lead and motivate team members.
- Strong organizational and time management skills.
- Experience with cash handling and bank operations.
- Bachelor's degree, business concentration preferred.
- 3 years of experience in cash handling.
- Experience within a financial institution preferred.
- 1 year supervisory experience preferred.
Salary Estimate: $45,000 - $65,000 per year, depending on location and experience.
Hop Credit Union offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
Salary : $45,000 - $65,000
