What are the responsibilities and job description for the Branch Operations Manager position at Hope Credit Union?
Job Overview
The Branch Manager at Hope Credit Union is responsible for overseeing the day-to-day operations of assigned branches, ensuring excellent member service and adherence to policies and procedures.
Main Responsibilities:
Key Performance Indicators (KPIs):
Desired Qualifications:
The Branch Manager at Hope Credit Union is responsible for overseeing the day-to-day operations of assigned branches, ensuring excellent member service and adherence to policies and procedures.
Main Responsibilities:
- Manage branch staff, including supervising tellers, head tellers, and member service representatives.
- Ensure efficient branch operations, including cash management and security protocols.
- Maintain accurate records and reports, including daily transactions and branch performance metrics.
- Collaborate with cross-functional teams to achieve business objectives and promote HOPE's products and services.
- Develop and implement strategies to improve branch facilities, marketing collateral, and documentation standards.
Key Performance Indicators (KPIs):
- Member service scores
- Branch losses and profitability
- Deposit growth
Desired Qualifications:
- Bachelor's degree in a business-related field
- 5 years of experience in banking or financial industry
- 2 years supervisory experience
- Experience in cross-selling environments
- Fluent in English required and Spanish preferred
