What are the responsibilities and job description for the Consumer Loan Officer position at Hope Credit Union?
Title : Consumer Loan Officer
Department : Retail
Reports To : VP, Consumer Sales
Supervises : N / A
Job Classification : Full-time, Exempt
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at www.hopecu.org.
Job Summary
The Consumer Loan Officer is a key professional responsible for managing consumer loan services. This role involves assisting with and assessing loan applications, evaluating members' creditworthiness, and explaining loan options and terms while ensuring all documentation complies with regulatory standards. Additionally, the Consumer Loan Officer identifies and pursues new loan opportunities throughout HOPE's footprint. By providing expert advice on loan products and proactively engaging with the community, they play a crucial role in expanding the member base and enhancing HOPE's overall success.
Responsibilities
- Conducting needs-based conversations with members
- Assisting members with completing loan applications
- Assessing loan applications and creditworthiness
- Explaining loan options and terms to members
- Processing loan documentation
- Ensuring compliance with lending regulations
- Managing member relationships
- Advising members on suitable loan products
- Identifying and pursuing opportunities to expand and deepen individual member relationships
- Cross-selling different HOPE products to members and collaborating with other departments to ensure a seamless onboarding experience
Desired Qualifications
Work Environment
Physical Demands
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
