What are the responsibilities and job description for the Financial Services Manager position at Hope Credit Union?
Company Overview
Hope Credit Union provides financial services to under-resourced communities in the Deep South. Our mission is to strengthen the financial health and wealth of people through advocacy, resources, and partnerships.
Salary and Benefits
The Head Teller oversees the daily operations of the teller line, ensuring efficient and accurate transaction processing while providing guidance and support to tellers. They are responsible for training staff, handling complex transactions, and cash management of the branch. The Head Teller ensures compliance with Hope Credit Union policies and plays a key role in maintaining high levels of member service. They also assist with resolving member concerns and managing teller operations while providing excellent and effective communication. Key responsibilities include leading and overseeing all teller operations, monitoring and reviewing daily transactions, supporting cash operations and branch audits, maintaining adequate security over cash, and managing all dual control processes including ATM, ITM, cash recycler, and night depository. Additionally, they oversee cash order management, process and approve wire transfers within limits, open and close the branch, ensure accurate completion of all reports, checklists, and procedures, and perform general administrative duties such as attending meetings, report production, etc.
Required Skills and Qualifications
The ideal candidate will have a Bachelor's degree, preferably in business, and 3 years of experience in cash handling. Experience within a financial institution is preferred, as well as 1 year supervisory experience. Fluency in English is required, and Spanish is preferred. Key qualifications include strong leadership and communication skills, ability to work independently and as part of a team, and proficiency in cash handling and financial software. Furthermore, the candidate should possess problem-solving skills, attention to detail, and the ability to maintain confidentiality when handling sensitive information.
Work Environment and Physical Demands
The employee spends most of their time in an office environment, accessible to the public, members, and potential members. Noise levels are generally moderate, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee will regularly sit, stand, and walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. They will occasionally lift and/or move up to 10 pounds and frequently travel to various branches within the company's market.
Hope Credit Union provides financial services to under-resourced communities in the Deep South. Our mission is to strengthen the financial health and wealth of people through advocacy, resources, and partnerships.
Salary and Benefits
The Head Teller oversees the daily operations of the teller line, ensuring efficient and accurate transaction processing while providing guidance and support to tellers. They are responsible for training staff, handling complex transactions, and cash management of the branch. The Head Teller ensures compliance with Hope Credit Union policies and plays a key role in maintaining high levels of member service. They also assist with resolving member concerns and managing teller operations while providing excellent and effective communication. Key responsibilities include leading and overseeing all teller operations, monitoring and reviewing daily transactions, supporting cash operations and branch audits, maintaining adequate security over cash, and managing all dual control processes including ATM, ITM, cash recycler, and night depository. Additionally, they oversee cash order management, process and approve wire transfers within limits, open and close the branch, ensure accurate completion of all reports, checklists, and procedures, and perform general administrative duties such as attending meetings, report production, etc.
Required Skills and Qualifications
The ideal candidate will have a Bachelor's degree, preferably in business, and 3 years of experience in cash handling. Experience within a financial institution is preferred, as well as 1 year supervisory experience. Fluency in English is required, and Spanish is preferred. Key qualifications include strong leadership and communication skills, ability to work independently and as part of a team, and proficiency in cash handling and financial software. Furthermore, the candidate should possess problem-solving skills, attention to detail, and the ability to maintain confidentiality when handling sensitive information.
Work Environment and Physical Demands
The employee spends most of their time in an office environment, accessible to the public, members, and potential members. Noise levels are generally moderate, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee will regularly sit, stand, and walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. They will occasionally lift and/or move up to 10 pounds and frequently travel to various branches within the company's market.
