Head Teller Manager

Job Summary

The Head Teller plays a key role in maintaining high levels of member service, ensuring efficient and accurate transaction processing while providing guidance and support to tellers. They are responsible for training staff, handling complex transactions, and cash management of the branch.

Essential Functions:

• Lead and oversee all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures.
• Monitor and review all daily transactions, providing overrides as needed.
• Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits.
• Maintain adequate security over cash.
• Manage all dual control processes including but not limited to ATM, ITM, cash recycler, night depository.
• Manage the vault through sole control, ensuring proper procedures for opening and closing the vault securely.
• Oversee cash order management, ensuring accurate and timely orders to maintain appropriate cash levels.

Branch Operations:

• Process and approve wire transfers within limits.
• Open and close branch, ensuring accurate completion of all reports, checklists, and procedures.
• Back-up teller and Member Services Representative when necessary.
• Perform general administrative duties such as attending meetings, report production, etc.